Privacy & Data Protection Policy

Effective Date: 23-02-2026

Pip & Wells (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

This Privacy & Data Protection Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from www.pipandwells.com.

1. Company Information

Pip & Wells
Hagelkruis 19
5761 GP Bakel
Netherlands

KVK number: 97455059
Vestigingsnummer: 000062695371

Email: info@pipandwells.com
Website: www.pipandwells.com

Pip & Wells is registered in the Netherlands and operates in retail of home fragrance and interior products.

2. Personal Data We Collect

When you visit our website or place an order, we may collect the following categories of personal data:

2.1 Information You Provide Directly

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Communication history with customer support

Payment details are processed securely by third-party payment providers. We do not store full credit card numbers.

2.2 Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Time zone
Referring website
Pages viewed
Click behavior
Cookies and similar tracking technologies

3. Legal Basis for Processing

Under GDPR, we process personal data on the following legal grounds:

Contractual necessity: to process and deliver your order
Legal obligation: to comply with tax and accounting regulations
Legitimate interest: to improve our website and prevent fraud
Consent: for email marketing and certain cookies

You may withdraw your consent at any time.

4. How We Use Your Personal Data

We use your data to:

Process and ship orders
Provide customer service
Send transactional emails (order confirmations, shipping updates)
Improve website performance and user experience
Prevent fraud and enhance security
Send newsletters and promotional communications (only with consent)

We do not sell your personal data.

5. Payment Processing

Payments are securely handled by third-party providers such as:

Shopify Payments
Klarna
PayPal
Other available payment providers on our website

These providers process payment information in accordance with their own privacy policies and GDPR obligations.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Remember user preferences
Analyze website traffic
Improve marketing performance

EU visitors are presented with a cookie consent banner in accordance with GDPR and ePrivacy regulations.

You can manage or disable cookies through your browser settings at any time.

7. Sharing of Personal Data

We only share personal data when necessary with trusted partners such as:

Payment providers
Shipping and logistics partners
IT and hosting providers
Marketing platforms (only when consent is given)

All service providers are contractually bound to protect your data.

8. International Data Transfers

Some service providers may process data outside the European Economic Area. When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain personal data only as long as necessary to:

Fulfill orders
Comply with legal obligations (including tax retention requirements)
Resolve disputes
Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

10. Your Rights Under GDPR

If you are located within the European Union, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority

To exercise any of these rights, contact:

info@pipandwells.com

We will respond within the legally required timeframe.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of online transmission is entirely secure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy & Data Protection Policy to reflect legal, operational, or regulatory changes. The updated version will be posted on this page with a revised effective date.